Last updated: 21 August 2026
Who we are
Norrdex AB is the controller responsible for the processing of personal data described in this Privacy Policy.
Norrdex AB
Organisation number: 559485-6253
VAT number: SE559485625301
Address: Fålasjö 112, Nyland, Sweden
Email: info@norrdex.com
Website: https://www.norrdex.eu
Norrdex AB has not appointed a data protection officer. Questions about privacy and personal data can be sent to the email address above.
Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, request a quotation, contact us, subscribe to communications or otherwise interact with Norrdex AB.
Personal data we collect
Depending on how you interact with us, we may collect:
Contact and business information, including your name, company name, email address, telephone number and business role.
Project and quotation information, including the type of product or service you are interested in, project location, estimated quantity or project size, project description and desired timing.
Correspondence, including emails, form submissions and other communications between you and Norrdex AB.
Newsletter information, including your email address, communication preferences and consent status.
Technical information, including IP address, browser type, device information, website activity and security logs. SureForms quotation entries are configured not to store IP address, browser or device information, although this information may still appear temporarily in hosting or security logs.
Cookie and consent information, including your cookie choices and identifiers created by necessary, analytics or marketing technologies.
Please do not submit sensitive personal data or confidential information that is not necessary for your enquiry.
How and why we use personal data
We process personal data for the following purposes and legal bases:
To respond to enquiries, assess projects and prepare quotations. The legal basis is taking steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries and developing customer relationships.
To communicate with customers, suppliers and business contacts. The legal basis is performance of a contract or our legitimate interest in managing our business relationships.
To operate, maintain and secure our website and forms. The legal basis is our legitimate interest in providing a reliable and secure website.
To comply with accounting, tax and other legal requirements. The legal basis is compliance with a legal obligation.
To send newsletters or promotional communications. The legal basis is your consent where consent is required. You may withdraw this consent at any time.
To use non-essential analytics or marketing cookies. The legal basis is your consent.
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your privacy rights override those interests.
Quotations and contact forms
When you submit a quotation request or contact form, we use the information to understand your requirements, evaluate whether we can assist and communicate with you about the proposed project.
Fields marked as required are necessary for us to assess and respond to the request. Optional information, such as a telephone number, may help us contact you more efficiently but is not required.
Form submissions are stored in our WordPress environment and sent to our business email system. They are not used for unrelated marketing unless you have separately agreed to receive marketing communications.
Newsletter and direct marketing
If you subscribe to our newsletter, we use your email address to send relevant news, product information and business updates.
You may withdraw your consent at any time by using the unsubscribe link in an email or by contacting info@norrdex.com. Withdrawing consent does not affect processing that took place before the withdrawal.
We may retain limited information on a suppression list to ensure that we respect an unsubscribe request.
Cookies and similar technologies
Our website uses cookies and similar technologies. Some are strictly necessary for website operation, security, forms, login functions or saved preferences.
Analytics, advertising and other non-essential technologies are used only where permitted and after the required consent has been obtained. Depending on the services enabled and your choices, these technologies may involve providers such as Google, Pinterest, Reddit, Snapchat, Automattic or similar service providers.
You can accept, reject or change your choices through the cookie settings tool on our website. Further information about individual cookies, providers, purposes and storage periods is provided in our Cookie Policy.
Embedded content and external links
Pages may include embedded content or links from third-party services, such as video platforms or social networks. These providers may collect information about your interaction with their content according to their own privacy policies.
Norrdex AB is not responsible for the privacy practices of external websites.
Who we share personal data with
We may share personal data with service providers that help us operate our business, including:
Website hosting, backup and infrastructure providers, including Simply.com.
Business email and communication providers, including Zoho.
Website, form, security, analytics, newsletter and technical-support providers where their services are enabled.
Professional advisers such as accountants, auditors, legal advisers and insurers.
Public authorities where disclosure is required by law.
Analytics, advertising and social-media providers where you have provided the required consent.
These providers may only process personal data for agreed purposes and must apply appropriate security and confidentiality measures. We do not sell or rent personal data.
International transfers
Some service providers may process personal data outside Sweden or the European Economic Area.
Where required, we use recognised safeguards such as an adequacy decision by the European Commission, Standard Contractual Clauses or another lawful transfer mechanism. You may contact us for further information about the safeguards used for a specific service.
How long we retain personal data
Quotation requests and related correspondence that do not lead to a contract are normally retained for no longer than 24 months after the last meaningful contact.
SureForms quotation entries are configured for automatic deletion after 730 days.
Customer, supplier, contract and project information is retained for as long as necessary to manage the relationship, fulfil agreements, handle claims and comply with legal requirements.
Accounting records and supporting documentation are generally retained for seven years in accordance with Swedish accounting requirements.
Newsletter information is retained until you unsubscribe or the newsletter service is discontinued. Limited suppression information may be kept afterwards.
Technical and security logs are retained only for as long as reasonably necessary for operation, troubleshooting, fraud prevention and security.
Personal data may be retained longer where required by law or necessary for establishing, exercising or defending legal claims.
Your rights
Subject to the conditions and exceptions in applicable law, you may have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request restriction of processing.
Object to processing based on legitimate interests or to direct marketing.
Receive certain personal data in a portable format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority.
To exercise your rights, contact info@norrdex.com. We may need to verify your identity before responding. Requests are normally handled within one month.
Complaints
If you believe your personal data has been processed unlawfully, you may lodge a complaint with the Swedish Authority for Privacy Protection:
Integritetsskyddsmyndigheten (IMY)
Box 8114
104 20 Stockholm
Sweden
Email: imy@imy.se
Website: https://www.imy.se/en/
We encourage you to contact Norrdex AB first so that we have an opportunity to address your concern.
Automated decision-making
Norrdex AB does not use the personal data collected through the quotation form to make decisions based solely on automated processing that produce legal or similarly significant effects.
Security
We use reasonable organisational and technical measures to protect personal data against unauthorised access, alteration, loss or disclosure. However, no online system or electronic transmission can be guaranteed to be completely secure.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children through our quotation process.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, providers or legal obligations change. The latest version will always be published on this page with its revision date.
Contact
For questions about this Privacy Policy or the processing of your personal data, contact:
Norrdex AB
Email: info@norrdex.com
Address: Fålasjö 112, Nyland, Sweden